If a product doesn't work, buyers can contact with our warranty service team (tech@cctv-mall.com) Before customers send items back to us for repair , Please contact with warranty service team (tech@cctv-mall.com) . then we will provide you the details.

warranty service team , as follows are the contact details :

Email: tech@cctv-mall.com

Working Time: 9:30-12:00am/13:30-19:30pm.(Beijing Time, Weekends And Holidays Excluded)

If you want to send back for repairing, Please do as below:

1.Please contact us by Email: tech@cctv-mall.com ; we will provide the warranty return address to you .

2. Send out your package through local post office and note "used and as gift to my friend" , do not return by DHL,UPS...as it will cost high customs and it may be in trouble with customs clearance.

( Please don't return the phones back by DHL/UPS /FEDEX/TNT.. Express service . Because of the China customs Strict with the package which shipped by Express , we can not reveive the package . Please send back by local Postal service or according to cctv-mall service team request . )

3. Marked your order No. on shipping document,as we have many different departments and have many packages everyday, Please remember write your order number,so I can know which package is from you.

4. Write down your return information and put it in the package. Including: Full name, detail address, post code, phone No..

5. Take some photos of delivery when you send it back to us. Please inform us and provide the tracking number if you have sent back to us.

DAHUA Product

Because Dahua can not accept change and cannel order, we also can not accept order including dahua product you buy from CCTV-mall cannel or change model.

we will info you the deilivery time of dahua product and place the order. in usual,DAHUA delivery time need 25 work days ,if you place order to cctv-mall, deemed to you accecpt 25 delivery time.

Return Policy

Please inspect the pacakge in front of the courier

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.

cctv-mall.com's Standard Return Policies are only applicable to the products purchased by you directly from cctv-mall.com. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.

Defective Item

* within 7 working days after you received the item

If your products purchased from cctv-mall. com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 7 working days(after you received the item), you may return them for replacement(the goods must be new,you need pay the feight cost from your address to cctv-mall) or full refund. ( the goods which send back for replacement must be new and with whole set . )

Remember to choose an inexpensive shipping method with available tracking number to return the product if possible;( Please don't return the phones back by DHL/UPS /FEDEX/TNT.. Express service . Because of the China customs Strict with the package which shipped by Express , we can not receive the package . Please send back by local Postal service or according to cctv-mall service team request . )if the shipping method with available tracking number is expensive, you may ship it back to cctv-mall with the non- tracking number shipping method or ship by your local post service . Please make sure to keep all the shipping receipt before your problem being solved.

* After 7 working days since you received the item

If the item becomes defective after 7 working days from shipment, customers will still be allowed to send the unit back to us. We will help forward the item to the manufacturer for repair. buyers cover the send back shipping cost and any cost incurred during the process of repair. If the item is un-repairable after being checked by manufacturer, cctv-mall will send it back to customer.cctv-mall will cover the shipping cost which send back to customers .

Customers do not cover any handling fee, only the shipping fee and the cost of repair (some accessories should be replaced during repair). According to the long term friendly relationship with manufacturer, we will request for a lower maintenance fee for our customers.

Unsatisfied Item

We don't accept without quality problems,refuse to refund.

Missing Item (Items missed completely or partially from an order)cctv-mall will ship the missing item to customer once we check it.

If the item is just out of stock, full refund of the item’s price will be issued.

Customer should contact cctv-mall Customer service within 15 days since shipment date when meet the problem.

Sweet reminder : remember to keep the package if “missing item” issue happens, because cctv-mall may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, cctv-mall will refuse to solve this kind of problem.

DOA (Dead on Arrival or Damaged on Arrival) Products

You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 7 days after delivery or 15 days after shipment if the delivery date is not traceable.

DOA products should meet the following standard:

* The accessories, including the retail box, manuals, cables, and all other items originally included in the package are intact.

* The problem of product is not caused by incorrect usage.